FAQ
Everything you need to know about Songshu Accelerator
The primary distinction between Songshu Accelerator and traditional accelerators lies in the underlying protocol. Most accelerators still use IPsec or IKEv2, while Songshu Accelerator fully employs the WireGuard protocol, utilizing only 4,000 lines of code (compared to over 600,000 lines for IPsec), achieving 3-5 times the transfer speed and significantly reducing battery consumption. Additionally, Songshu Accelerator’s zero-logging policy has passed independent audits by Cure53, with a publicly available report, ensuring both speed and security.
Songshu Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). We also provide detailed router configuration guides for popular firmware like Asus, Netgear, and OpenWrt, allowing for a one-time setup to secure all connected devices for the whole family.
Songshu Accelerator provides a 30-day unconditional money-back guarantee. If you are dissatisfied with the service within 30 days of purchase, simply reach out via chat or email at support@vpnjs.net to request a full refund—no reasons required. Refunds are typically processed back to the original payment method within 1-3 business days.
Songshu Accelerator has over 3000 high-speed server nodes deployed globally, and testing indicates that connections to nodes in the Asia-Pacific region average latency below 30ms, with connections to North American nodes ranging from 80 to 120ms. Download speeds can consistently reach over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Songshu Accelerator maintains stable and smooth connections even in complex network environments.
Songshu Accelerator's zero-logging policy covers all key areas: no logs of your original IP address, connection timestamps, visited websites or domains, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been thoroughly reviewed by the internationally recognized auditing agency Cure53, and the complete audit report is available on the Songshu Accelerator website.
How can I configure Songshu Accelerator on my router?
Songshu Accelerator provides detailed router configuration tutorials compatible with popular firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) logging into the router management interface; 2) going to acceleration client settings; 3) importing the configuration file provided by Songshu Accelerator; 4) entering your Songshu Accelerator account credentials. Once setup is complete, all devices connected to that router's WiFi will automatically gain accelerator protection, eliminating the need to install clients on each device individually.
Can Songshu Accelerator be used to watch streaming content?
Yes, Songshu Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K Ultra HD video content. Songshu Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Songshu Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Songshu Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Songshu Accelerator has minimal impact on speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (like video streaming or P2P), using Songshu Accelerator may actually enhance your speed since the encrypted connection prevents DPI and traffic identification.
Does Songshu Accelerator support simultaneous connections for multiple devices?
Yes, the Lightning plan supports up to 6 devices online simultaneously, while the Premium plan supports up to 10 devices. This means you can use accelerator protection on multiple devices such as phones, computers, tablets, and smart TVs simultaneously, without any extra fees. To protect more devices, we recommend configuring Songshu Accelerator on a router, which will secure all family devices with a single setup.
How does Songshu Accelerator safeguard me on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. When you connect to Songshu Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it unreadable even if an attacker is performing a man-in-the-middle attack or sniffing the network. Songshu Accelerator also provides an auto-connect feature that activates accelerator protection when it detects an unsafe WiFi network.
Is Songshu Accelerator’s zero-logging policy verified by a third party?
Yes, Songshu Accelerator’s zero-logging policy has been independently audited by the well-known security firm Cure53. The auditing team thoroughly examined Songshu Accelerator’s server infrastructure, codebase, and operational processes, confirming that Songshu Accelerator does not record any identifiable user data. The complete audit report is publicly available on the Songshu Accelerator website.
Does Songshu Accelerator support Linux systems?
Yes, Songshu Accelerator provides a native command-line client for Linux, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories, as well as manual installation using .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and the kill switch.
Does Songshu Accelerator offer a static IP address?
Yes, the Premium plan includes a dedicated static IP address. Static IPs are especially useful for scenarios like remote access to company networks or NAS, running online services that require a fixed IP, or avoiding verification challenges triggered by frequent IP changes. The static IP will be exclusively assigned to you and will not be shared with other users.
How can I ensure that Songshu Accelerator does not leak my IP address?
Songshu Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP via the WebRTC interface; and IPv6 leak protection ensures IPv6 traffic is safeguarded as well. You can verify your protection status at any time using the built-in leak testing tools or by visiting third-party detection sites.
Can Songshu Accelerator handle network interference?
Songshu Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, the obfuscation mode helps users keep a stable connection to a free internet. However, please note that Songshu Accelerator advocates the responsible use of accelerators in compliance with local laws and regulations.
What payment methods does Songshu Accelerator accept?
Songshu Accelerator supports various secure payment methods: Visa/Mastercard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrency (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments offers additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure your payment information is safe.
Where are Songshu Accelerator’s servers located?
Songshu Accelerator has over 3000 servers deployed across more than 80 countries and regions. Key coverage areas include North America (over 30 cities in the US, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries such as Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Songshu Accelerator provide browser extensions?
Yes, Songshu Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly useful for quickly changing IP locations, such as for cross-border shopping price comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact Songshu Accelerator’s customer support team?
Songshu Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit the Songshu Accelerator website for real-time conversations with customer service, typically responding in under 2 minutes; 2) Email support—send an email to support@vpnjs.net, with responses typically within 24 hours; 3) Help center—contains hundreds of detailed tutorials and troubleshooting guides. Our customer service team supports bilingual service in both Chinese and English.
How does Songshu Accelerator’s ad-blocking feature work?
Songshu Accelerator Lightning and Premium plans include ad-blocking and malicious website protection features. This operates at the DNS level, maintaining a domain blacklist with over a million rules to block ad trackers, malicious domains, and phishing sites at the DNS resolution phase. This method is more efficient than traditional browser ad-blocking plugins, preventing unwanted connection requests at the network layer.